You can sign in using your email address. After entering your email, you will receive a one-time password (OTP) by email to complete the sign-in process.

Do I need to provide a mobile phone number to buy or sell?

Yes. To enhance security and help prevent fraud, all users are required to provide a valid mobile phone number to buy or sell on our platform.

Is there a fee for publishing ads?

No. Posting ads through our website is completely free (Agency integrations via API may be subject to separate terms).

What is ad promotion, and how does it work?

Promoting your ad moves it to the top of search results for a selected period, increasing its visibility. If other users promote their ads later, those ads may appear above yours. A promotion fee applies.

Can I claim a refund for a promoted ad?

No. Once your ad has been promoted, the promotion fee is non-refundable.

In what currency are ads displayed?

All ads are listed in the seller’s local currency. For your convenience, prices on search pages are automatically converted to your local currency. When you open an ad, the original price in the seller’s currency is shown.

Does Sellit.bg handle payment transactions?

No. All payments are made directly between the buyer and the seller. Sellit.bg is not responsible for these transactions.

What if I choose to pay the seller in advance?

If you decide to pay the seller in advance, you do so at your own risk. Sellit.bg is not responsible for the transaction.

What if I choose to ship an item before receiving payment?

If you choose to ship an item before receiving payment, you do so at your own risk. Sellit.bg is not responsible for the transaction.

Returns are not offered by default. However, a seller may specify return options in the ad description. Any return agreement is made at the risk of both parties. Sellit.bg is not responsible for these transactions.

How can I file a dispute?

As does not handle payments or mediate transactions, any disputes must be resolved directly between the buyer and the seller. However, if you believe you were mistreated or encountered fraudulent activity while using our platform, please report it via the contact form.

How can I report a user or listing?

If you come across suspicious or inappropriate activity, you can report a listing or user via the contact form.

Can I change my email address?

No. Your email address serves as the unique identifier for your account. To use a different email, you will need to sign in with that address (a new account will be created). Active ads cannot be transferred to the new account.

What types of items or content are prohibited?

Items such as weapons, counterfeit goods, adult content, illegal substances, and any materials violating local laws are strictly prohibited. Listings that breach our rules may be removed without notice.

How can I stay safe when buying or selling?

Whenever possible, meet the other party in person and verify the item before paying. If meeting is not possible, prefer secure payment options such as cash on delivery or trusted online payment methods (e.g., bank transfer, PayPal, Stripe). Beware of fraud and scams — never share your card or bank details with other users, and never make payments through links sent by buyers or sellers. Be cautious if a deal seems too good to be true, if the seller or buyer pressures you to pay quickly, or if asked to move the conversation outside the platform.

How can I manage my personal data?

You can update your phone number, request a copy of your personal data, or delete your account from your Profile page.

What personal information is shared with other users?

Your email address and mobile phone number are not visible on your ad by default. You may choose to share your phone number when creating an ad, if you do, it will be visible to anyone viewing it. When a user sends a message to a seller, the email addresses of both the sender and recipient are included in the message for communication purposes.

Yes. Each ad is automatically paused one year after the date it was last modified.

Is there a limit to the number of ads I can publish?

No. There is no limit to how many ads you can publish.

How many photos can I upload for my ad?

You can upload up to 30 photos per ad, with a maximum file size of 10 MB per image.

Can I upload a video for my ad?

No. Video uploads are not currently supported.

What are attributes, and how do they help?

Attributes are additional details that describe the item you are selling — such as size, material, or features of a property or vehicle. They help buyers filter ads and find exactly what they are looking for.

Help and support - Sellit.bg

Help and support

Frequently Asked Questions (FAQ)

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